David Nicolas Popescu Ungureanu

I support Daimler Truck employees with Intune, Entra ID, IT Shop workflows and request, using ServiceNow to keep track and solve tickets, as well as IT Shop for managing user accounts and workflow errors from requests.I document every solution in the knowledge base and always follow the company’s IT security rules.

The main responsibilities we have are to help customers who contact us through email, chat, or phone in various situations such as: Money recovery, escalating situations where the customer's package was lost by the courier company, order cancellations, e-commerce assistance, resolving technical issues, both hardware and software, or offering customers various offers and discounts based on their requirements. Technical cases were based on resolving software or hardware errors related to phones, tablets, lapt

The main responsibilities we have are to help customers who contact us through email, chat, or phone in various situations such as: Recovering money, canceling a license, resolving a technical issue, or offering them various offers and discounts based on customer requirements. Technical cases were based on resolving software errors of the antivirus together with the customer, providing them with the troubleshooting related to the situation encountered.