David Nichols

Delivered food in South-West and central Berlin on a part-time basis

• Responsible for operational readiness and impact analysis for strategic change initiatives • Co-ordinated and performed data analysis for business development campaigns • Prepared the department for impacts from investment corporate actions, regulatory changes etc. • Assessed changes in resourcing requirements due to new projects • Wrote and reviewed customer mass-mailings • Produced reporting and management information

• Part of a team supporting Fidelity International’s 30 largest business customers • Responsible for resolving complex cases affecting these firms, involving customer complaints, investigation of operational failures, technical support, and assisting with procedural and operational queries • Targeted with nurturing relationships with these businesses, building trust and confidence in our organisation • Strove to understand each organisation in depth in order to tailor support to each business

Responsible for query and issue resolution for financial intermediary firms and advisers • Targeted with providing an efficient service to firms while ensuring all communication was of the highest quality • Took ownership of challenging issues, providing fast and effective resolutions

• Managed relationships with customers of a business development agency which generates sales leads for clients in the IT sector • Worked with IT industry leaders such as Symantec, Citrix and VMware, planning and conducting lead generation campaigns. • Generated interest in client products, arranging meetings, attendance at seminars and acquiring useful intelligence on target organisations • Managed and organised large excel databases, providing continuous reporting on results and progress

• Responsible for query and issue resolution for financial intermediary firms and advisers • Targeted with providing an efficient service to firms while ensuring all communication was of the highest quality • Took ownership of challenging issues, providing fast and effective resolutions

• Worked at the head office of a dental consortium in a pilot project trialling a central contact centre • Took calls from patients to book appointments, provide information ad handle complaints