Deepa Sreenivasan

is looking for freelance projects. 🔎

Bis 2017, IT Development Manager, Danke IT and Support
Herzogenaurach, Germany

Fähigkeiten und Kenntnisse

Reliability
Project Management
ITSM
DevOpS
Release Management
IT Transformation
IT Operations
Service Management
IT Service Desk
SIAM
Vendor Management
FinOps
People Management
Business Development
BizDevOps
AI Automation
Team work
Communication skills
Consulting
Software solutions
Management
Customer satisfaction
Operational Excellence
Experience Excellence
CX and Sales
Business and IT Transformation
Command center operations
IT Infrastructure
Robotic Process Automation

Werdegang

Berufserfahrung von Deepa Sreenivasan

  • Current 3 years and 7 months, Nov 2022 - Jun 2026

    Director & Head of Service Integration Mgmt and IT Operations

    Telefónica Deutschland Gruppe

    I am responsible for the effective delivery of our Service Integration and Management (SIAM), focusing on the integration and management and accountable for the end-to-end operational health, availability, and performance of Telefónica’s IT services across a complex, global, multivendor technology landscape supporting B2C, B2B, and B2P businesses. Internalization of Major Incident Mgmt, Rollout and Release Mgmt activities, off boarding of external service providers.

  • 5 years, Nov 2017 - Oct 2022

    Director IT Service Management

    adidas

    Led IT Service Management for adidas Global & Digital eCommerce, supporting a €4.5B Direct-to-Consumer (DTC) business. Ensured operational stability across 31 markets representing 87% of adidas eCommerce volume and over 200M annual orders. Owned end-to-end service operations, overseeing operational excellence, process governance, and SRE readiness for high-demand peak seasons.

  • 1 year and 5 months, May 2016 - Sep 2017

    IT Development Manager

    Danke IT and Support

Ausbildung von Deepa Sreenivasan

  • 3 years and 9 months, Aug 1999 - Apr 2003

    Bachalore of commerce

    University of Delhi

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    A1-A2 (Grundkenntnisse)

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