Denma Lobo

Support of “Finance”, “Controlling” and “Travel & Expense” domains. Supporting of the Backoffice SharePoint. Using JIRA tool to generate the IT Demands report and monitor the status.Scheduling and organizing the weekly team meetings. Creating the finance knowledge bae. Creation of google forms to create heatmap for the various pain points.Creating and monitoring team projects using the Planview tool for the Backoffice department.Transfer of the Backoffice domain from SharePoint on a cloud-based platform.

Travel Management of the #nucleus team within EU and creating Invoices for accommodation. On-boarding and Off-boarding of colleagues using ServiceNow tool. Monthly extraction of reports to revoke the rights of still ongoing services of the employees who are not a part of the organization. Generating Incident Management reports of PL1 and Pl2. Making of the Leadership Slides.

Set up and managed a tele-onboarding team to support multiple clients PAN India. Generating the SOP for tele-onboarding and scheduling and conducting training workshops. Adapt at handling large volumes of data and translating it into meaningful and relevant reports as per client requirements. One of my prime responsibilities involved interfacing and interacting with account owners to create the project charter, understanding their needs, and coordinating with them the on-boarding procedure.