Dennis Meyer

*Account management and selling of SaaS CX product portfolio to new and existing accounts of Oracle in Switzerland *Serving the Swiss accounts with Oracle's Cloud CX - Customer Experience solutions *Managing entire CX Cloud trajectories from cold-calling to contract and pricing to post-implementation care *Consulting clients on Social Media engagement, Recruiting Best Practices and Customer Service Centre processes automations and improvements.

Single Point of Contact for Cisco IB (Installed Base) Contract / Asset management. E2E Contract Management support from IB collection until Entitlement. Close collaboration and complement with SNTC – Focus on customer expected outcomes: Risk Management, Service Availability, Proactive engagement.Implementation of processes to achieve enhanced accuracy of support contract data base.

Partner Single Point Accountability (Classic CSRM + CH activities), Proactive Backlog Management & Critical Escalations, Certifications & Specializations, Partner Process & Tool Education, Proactive Change Management, Monthly Ops reviews & QBRs, Program & Promo adoption. Conducted training sessions on services and services tools: BI café, Servies BI and delivering knowledge sharing sessions about services in general.

Account management. Aligning with partners on current and potential projects regarding Cisco products. Initiated evaluation of the education need in Cisco Lisbon and developed the appropriate training content according to the requests and current updates in services policy. Conducted training sessions on services for CPA’s, VPAM’s, VBM’s and VSAM’s.