Dianaimh McCartin

Collaborated with an international team to delegate tasks and to maintain efficiency during peak hours. Provided excellent customer service primarily through German. As the location on Warschauer Straße has some of the highest footfall, I frequently managed multiple tasks under immense time pressure; this included switching seamlessly from operating the POS system to operating the coffee machine. Successfully resolved customer complaints/order issues both in-person and over the phone.

Provided warm customer service at a neighbourhood brunch café with many regular customers. Worked with my front of house team and the back of house team to maintain a consistent and pleasant customer experience. Maintained a clean dining environment, maintaining HAACP standards.

- All modules completed through the medium of German.

- Major in German Language. Minor in Spanish Language. - Modules in History of Ideas, Politics, Translation, and Cultural Studies