Divyaditya Singh

Led enhancements to the GRC platform (IBM OpenPages), improving efficiency by 30% through gap analysis and optimized processes. Defined features and user stories, accelerating Agile delivery by 20%. Prioritized backlog per audits, reducing items by 45%. Delivered data-driven impact assessments, boosting system efficiency by 42%. Acted as SME, led demos, training, and query resolution, cutting incidents by 25%.

Partnered with senior stakeholders on revenue growth, RFPs, and TOM design for HSBC, aligning Risk, Finance, Compliance, HR & Ops. Delivered 1,000+ change requests for HSBC’s Risk Transformation, managing backlog, sprints & audits across 3 projects. Drove 30% higher engagement via transparent requirement sessions. Led readiness efforts, improving adoption & cutting release issues by 60%. Defined Santander UK’s OCIR 2.0 service taxonomy.

Translated business needs into agile deliverables with full traceability, managing UAT and monthly sprints. Created wireframes and process flows, reducing rework by 80%. Led incident management and RCA via SQL & ServiceNow, cutting resolution time 30% and errors 65%. Built SQL dashboards for finance, enabling quarterly data-driven decisions. Developed Python automation tools, boosting efficiency 20%.