Dominik Schnoor
Suchst Du einen anderen Dominik Schnoor?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Dominik Schnoor
- Current 9 years and 10 months, since Sep 2016
Director Global Customer Service
Stokke AS
- Current 11 years and 2 months, since May 2015
Director - Repair Management & Operations
Sony Mobile Communications International AB
- 10 months, Jul 2014 - Apr 2015
Director - Assisted Customer Support
Sony Mobile Communications International AB
• Direct Report to Senior Vice President – Global Customer Services • 11 direct reports, 45 indirect reports • Team based in Atlanta, Singapore, Beijing, Lund, Düsseldorf and Tokyo • 300+ million Euro annual warranty budget • Contact Center Operations • Repair Operations • Repair Network Industrialization • Strategic Project Management Office
- 2 years and 8 months, Nov 2011 - Jun 2014
Director - Market & Customer Support
Sony Mobile Communications International AB
• Direct Report to Vice President – Global Customer Services • 11 direct reports, 38 indirect reports • Team based in Atlanta, Singapore, Beijing, Lund and Munich • 200+ million Euro annual warranty budget • Repair Operations • Exchange unit supply chain • Product and service quality issue escalations and resolutions • Customer contracts in terms of Customer Services related terms & conditions
- 1 year and 10 months, Jan 2010 - Oct 2011
Head of Global Repair Operations
Sony Ericsson Mobile Communications
I am responsible for the operational performance of the Sony Ericsson warranty repair infrastructure on a global level. This includes supplier selection and repair network design / optimization.
- 3 years and 11 months, Feb 2006 - Dec 2009
Head of Repair, Logistics and Quality - Western Europe
Sony Ericsson Mobile Communications
- 3 years and 7 months, Jul 2002 - Jan 2006
Customer Services Manager
Toshiba Europe GmbH
- 6 years and 6 months, Jan 1996 - Jun 2002
Leiter Technical Support
Siemens Mobile
Ausbildung von Dominik Schnoor
Fachhochschule Bochum
Sprachen
German
English
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