Ediane Brizolla

• Processing and uploading purchase orders (PO) into ERP system and keeping the data update in case of any alteration or adjustment. • Dealing with suppliers/China office for details on outstanding orders, shipping documents, ensuring orders are shipped on time and arrange collections. • Checking sales contract against purchasing orders and confirm with China office.

Working as a senior customer support my responsibilities were: • 10/2010 – 01/2013 Belaruque Communicated efficiently with the team and trained new staff to ensure consistent quality service. • Resolved technical issues on daily basis offering appropriate solutions and troubleshooting. • Ensured that customer queries were handle in the shortest time as possible with excellent attention to details.

- Secured all licenses were in place to maintain the establishment regulated. - Purchased quality goods to support everyday operations activities. - Implement innovative promotions to increase overall revenue. - Forecasted the weekly flow of customers to purchase the right quantity of goods. - Worked with local vendors to keep costs low and build community relationship. - Kept inventory optimised to avoid extra cost while maintaining product availability.

Supply Chain Management, Supply Chain Risk Management, Operation Management, Management of Innovation and Creativity, Managing Sustainable Business Excellence, International Business Strategy, Business Research Methods and Skills, Sustainability, CR and Ethics in International Business.

Marketing, Business Accounting, Economics, Communication, IT in Business: Spreadsheets, Managing People and Organisations, Customer Care, Entrepreneurial Skills, Business Law, Human Resources, Preparing Financial Forecasts, Statistics for Business, Business Culture and Strategy, Research Skills