Edlise Moreira

• Supported 40+ businesses across digital marketing, campaigns, and operational coordination. • Managed email campaigns, audience segmentation, analytics, and performance reporting. • Worked with CRM data management, lead qualification, and HubSpot reporting. • Applied SQL (MySQL) to CRM analysis and segmentation through independent project work. • Developed social media strategies, organic content, and Meta Ads campaigns.

• Coordinated B2B telecommunications projects, including dedicated internet, fiber connectivity, and corporate networks. • Assessed technical requirements, timelines, and implementation dependencies. • Coordinated engineering teams, resources, and project schedules. • Monitored project progress, addressed operational issues, and managed change requests. • Supported technical testing, client acceptance, and service handover.

• Diagnosed and troubleshot network faults affecting business telecommunications services. • Investigated and resolved first-line technical incidents, escalating complex issues to second-line support when necessary. • Worked with Cisco and MikroTik network equipment and SolarWinds monitoring tools. • Monitored incident progress and coordinated with technical teams to support timely fault resolution. • Maintained accurate incident records and technical documentation throughout the troubleshooting process.

• Registered and monitored network faults and service incidents, ensuring accurate ticket documentation and status updates. • Escalated incidents and coordinated resolution follow-up with technical teams. • Arranged network equipment shipments, replacements, and repairs. • Maintained incident records and tracked outstanding issues to support service continuity.

• Monitored Vodafone's telecommunications transmission network, identifying faults and service disruptions. • Performed first-line incident diagnosis, troubleshooting, and technical escalation. • Provided remote support to field technicians during network maintenance and fault resolution. • Worked with SDH, DWDM, DSLAM, FTTH, and Huawei PTN/RTN network technologies. • Coordinated incident follow-up with technical teams to support service continuity.

• Monitored and analyzed security events using AlienVault USM (SIEM). • Developed SQL-based security reports in Fortinet FortiAnalyzer. • Supported security log analysis, data source integration, and incident monitoring. • Prepared technical documentation for security system upgrades, including compatibility checks, risk assessment, and rollback procedures.