Prof. Edson Gutierrez Landin

Responsible for all aspects of maintenance, security compliance, SLAs, availability and documentation of the Telegence Application. Identify application requirements for improvement support and negotiate project funding with Customer POC. Acting as SPOC to the customer regarding all aspects of the application communication. Mentoring, training and career path construction for team members within organization. Management of new technology implementation and maintenance project activity.

Manage resource assignment, application workload and release deliverables by application. Release health status, control of application revenue, new projects, and supervising deployment. Also responsible to present status and results to senior executive and Client Technical Vendor Managers. Project Manager implementing major migrations from Unix to Linux of mission critical applications. Agile and Waterfall methodolies implemented according to project requirement and necessities. .

Responsible of new development efforts for Enterprise Search application.  Forecast and budget control, resource management, adopters communications and FixPacks deployment activities.  Coordination of technical teams, environment supporting teams and management teams.  Status report to upper management, issue resolution and defects tracking.  Project documentation and control.

Responsible of new development efforts for Enterprise Search application.  Forecast and budget control, resource management, adopters communications and FixPacks deployment activities.  Coordination of technical teams, environment supporting teams and management teams.  Status report to upper management, issue resolution and defects tracking.  Project documentation and control.

Responsible of resource management, quality of service and products, accountable for infrastructure deployment, budget consumption and overall project delivery. Communicate project progress, issues and risk to customer as well as action plans to mitigate impact. Assist on converting project requirement into business impact terms to negotiate resource assignment and prioritization.

Management of technical team to provide proper customer support and customer satisfaction.  Provide coaching and metrics follow-up to achieve customer goals.  Reporting of customer satisfaction, reliability, absences of tier 1, tier 2 agents.  Create motivational programs and action plans to achieve goals.

Supervision of MDS technicians productivity and support to manufacturing lines.  Develop motivation, evaluation and training programs.  Responsible for bone pile inventory. Implementation of 5S, Kanban and QA metrics and techniques New Product Introduction commettee

Diagnostic of the PWA related with ICT, FVT failures for Dell, Plantronics, Symbol and NCR.  Diagnostic of PWA’s of LR y warranties in the Regional Repair Center, for Dell and Plantronics.  Helping the test department with maintenance and debug of the ICT HP, Genrad y PC-Muts.  Responsible of caltex and 5DX equipment.

Strategic decision evaluation, management and business information.

Enterprise management, ITIL, Information technology applied to bussiness.

Network management technologies appliedo to business enhancement and enabling new business channels.

Technology management, ITIL, econnomy, business finance, management.