Ekaterina Litvinenko

- Development and operational implementation of customer requests regarding end user workplace services - Customer management and interface function between external / internal account management and involved supporting functions - Management and coordination of internal employees and external service partners - Ensuring the achievement of Service Level Agreements (SLAs), as well as system, productivity and quality management

- Coordination of benchmark studies - Controlling data and preparing large scale chart based reports for client feedback meetings - Coding of open ended questions and modifications to code plans - Conducting desk top research into industries for upcoming projects - Translation of questionnaires (English vs. Russian)

- Support in setting-up and conducting national and international market research projects - Coordination of questionnaire translations and adjustment according to specific requirements - Quality control of the programmed questionnaires and preliminary data checks - Coordination of fieldwork with external suppliers - Analysis of research data in SPSS - Coding of open ended questions for brand awareness - Supervision and guidance of freelancers and interns

- Creation, quality assurance and editing of technical documents, handbooks and manuals - Preparation of presentations, manuscripts, abstracts, status documentation, protocols as well as lectures and press releases for publication - Preparation of reports on the current project status (review and outlook, current appointments, risk assessment) - Organization and coordination of deployment board meetings and events with external partners and potential clients

International Management, IT Project Management, Market research