Emilija Ristova-Drewanz

The Advanced Master’s (« Mastère Spécialisé ») degree is granted by INSA Toulouse and INP Toulouse. Both are long-established members of the “Conférence des Grandes Ecoles” and are among the top Engineering Schools in France. Safety: Qualitative Approach, Quantitative Approach, Safety Management, The Human, Organizational and Social Factors, Designing, Toxic Risks for Humans and the Environment, Process Safety, Functional Safety.

> EN ISO 9001:2008 design and implementation phase for the University (team leader, 2-year project, 2 assistants). > Responsible for internal performance assessments of educational processes. > Lecturing: TQM, Information system, Quantitative methods in decision making.

> Business requirements definition: product and service applications. > Project coordination for sales department processes in the startup phase of the company. > Processes Monitoring. > Operations Task Force member responsible for implementation of optimal operative sales processes and internal procedures and guidelines. > Sales force supportive environment promotion.

> 2003–2005: Technical Sales Representative. Tendering and contractual proposals. > 2005: Team Leader (team of 5). Sales strategy, organization, procurement and customer services. > 2006: EN ISO 9001:2000 design, implementation and maintenance phase.

Dissertation title: Optimization analysis for investment decisions due to PLM software systems implementation

Master thesis: System analyses of Customer Relationship Management and improving customer satisfaction through the management of perception of waiting

Bachelor thesis: Power production by incineration of urban solid waste from Skopje at the Drisla landfill