Enas Nasr

Angestellt, SERVICE DELIVERY MANAGER / AGILE COACH, Vodafone Shared Services Egypt
Cairo, Egypt

Fähigkeiten und Kenntnisse

Agile Development
Agile Software Development
Project management
Team Management
Team leadership
PMP Certification
Project
ITIL
Agile Methods
Certified Scrum Master
KANBAN
Ressource Management
Product Development
Scrum Master

Werdegang

Berufserfahrung von Enas Nasr

  • Current 10 years and 3 months, since Mar 2016

    SERVICE DELIVERY MANAGER / AGILE COACH

    Vodafone Shared Services Egypt

     Accountable for the overall delivery for VF-DE  Setting delivery model includes full life cycle of Service Management: Demand, Delivery & live maintenance following Agile methodology  Managing complete project(s) transition from Waterfall to Scrum including process tailoring  Coach a cross function team of 3 scrums each of 9-12 members to utilize and apply Agile Methodology with Scrum  Working with Product owners to define product backlog  Facilitating scrum ceremonies

  • 1 year and 11 months, May 2014 - Mar 2016

    Scrum Master/ Senior Project Manager

    Vodafone Shared Services Egypt

     Managed on boarding of MYVF app on VF IE , VF EG and launch for Kotobi product  Played scrum master role for “Core program” responsible to enroll reusable components for all VF markets.  Support product owners to build different product backlogs  Facilitating scrum ceremonies.  Coaches agile team members.  Motivated the team to come up with quality shippable product and meet the product goals.  Tracks and reports status and other metrics against goals on an ongoing basis

  • 1 year and 11 months, Jul 2012 - May 2014

    Offshore Demand Manager

    HP Deutschland GmbH

     Responsible for managing VF DE pipeline requests and proposals from budget, resources and time line perspective.  Participate in creating account service portfolio based on orders pipeline.  Established effective communication between the onsite and offshore management team  Playing role of resource manager who manage resource utilization, team capacity and resolve conflicts  Build team capability matrix to ensure team skills meets customer needs  Recommend process improvements

  • 1 year and 11 months, Sep 2010 - Jul 2012

    PMO Service Delivery Manager

    HP

     Leading Project Management Office (PMO) serving VF-DE, VF-UK and Rolls Royce  Accountable for overall service delivery implementation and quality within defined KPI and SLA  Define service offering, service catalog and KPI’s  Manage customer expectation and harvest new opportunities  Manage service migration  Ensure issues and risks are being addressed and/or escalated properly up to resolution  Coach and monitor PMO team  Suggest improvement and new ideas

  • 1 year and 1 month, Sep 2009 - Sep 2010

    Development Manager

    Knowledge Net

     Define development center process for both development and support team  Customize issue tracking system to cope with company process and business need  Work with product owners to prioritize products backlog and come up with road map  Playing role of resource manager, setting interview process, evaluation process and defining department organization , job titles, job description  Playing role of program manager focusing on managing stockholders, risks, project dependencies and scope

  • 2 years and 11 months, Nov 2006 - Sep 2009

    Project Leader

    ITWorx

     Identify and involve relevant stakeholders  Establish project scope and manage expectations  Handle all project management activities from initiation till closure  Manage project risk plans, communication plan, training plan and quality plan  Track and report key project milestones and adjusting project plans to meet the needs  Participate in tailoring ITWorx process to match customer needs  Participate in preparing customer 2nd level support process

  • 1 year and 7 months, May 2005 - Nov 2006

    Team Leader

    ITWorx

     perform technical activities during different project phases  Conduct system development, packaging code and effort estimate  Architect system design and architecture  Ensure correct deliverables conformance to quality assurance processes within projects  Prepare project cost estimation and schedule with Project Leader Leading, supporting and reviewing technical team deliverables.

  • 4 years and 9 months, Sep 2000 - May 2005

    Developer and Senior Developer

    GN4me

    Manage project technical activities during different project phases starting from simple one to complex one

Ausbildung von Enas Nasr

  • 1 year and 1 month, Sep 1999 - Sep 2000

    SSDP- Software Skills development Program

    Information Technology Institute (ITI)

    SSDP- Software Skills development Program

  • 5 years and 1 month, Sep 1994 - Sep 1999

    Communications Engineering

    Ain Shams University

    Communication Engineering

Sprachen

  • English

    C1 (Fließend)

  • Arabic

    C2 (Verhandlungssicher / Muttersprachlich)

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