Erika Policarpio

Responsible for the build out of global talent acquisition hub in the Philippines; established a globally standardized hiring process, transitioned business from other countries, reduced utilization of third party vendors and managed recruiting operations of APAC and EMEA region.

Organizational Development Operation Management of different business segments Business Migration and Change Management Recruitment Innovations People Development & Training Center-wide Business and Performance Analytics Client management – ASEAN, the Americas, and EMEA

Manages transition of business from different countries to Manila Recruitment Delivery Center Designs and implements continuous process improvements Reporting and Analytic Ensures the team delivers quality output by constant evaluation of performance and designing control points/audits Delivers sourcing and recruiting activities in line with the recruitment needs of HSBC Hong Kong and Singapore Trains onsite and offsite recruiters on recruitment processes

End to end recruitment process Reporting and Analytic Monitor the team’s adherence to client-approved processes and compliance with center deliverables Manage relationships with different level stakeholders Continuously monitor team’s process flows and identify process improvements Handles the Interview arrangement and mobility Process the payroll requests for new hires and returning employees

Strategic planning and business development Management Consulting Determines trainings needed based on comprehensive evaluation on company and employee performance Schedules trainings for employees, conducts webinars, train the trainers Prospecting new clients to be sole provider of the company's mandatory trainings Solution selling Coordinates with employees, 1st line managers and to CEOs to ensure all aspects in the industry are well evaluated and included in trainings.