Erika Tjendera

Improved service KPI by 20% by designing and rolling out an On-Shelf Availability programme with key retail customers across 6 APAC markets. Accelerated entry into a new market by leading capacity planning, supply readiness, and programme governance across commercial, planning, and logistics teams. Eliminated distributor network bottlenecks through value stream mapping, improving supply responsiveness in all 6 markets. Delivered multiple concurrent cross-functional programmes over 3+ years with z

Generated $1M in annual cost savings by redesigning the end-to-end supply chain and initiative process, removing redundant workflows across 5 markets. Led a distributor network transition across 5 markets with zero service disruption, achieving full operational readiness on schedule through structured change management. Built a programme governance model from scratch, enabling a multi-country initiative portfolio to run in parallel without timeline slippage. Reduced excess inventory across region

Delivered the region's largest brand restage — 170 SKUs across 6 markets simultaneously — on time and within budget. Raised on-time delivery across the initiative portfolio by introducing standardised project governance and operational readiness checkpoints. Cut manual coordination effort by driving adoption of digital workflow tools, giving cross-functional teams real-time visibility on initiative status.

Enabled $3M in incremental sales by initiating new production lines at the Jakarta plant. Owned production, material, and capacity planning for full plant operations, improving service levels through KPI-driven planning control. Streamlined planning operations as SAP Key User for supply and production planning modules.