Estelle Mekinda

Key Accomplishments: • Serve as the lead point of contact for all customer account management matters • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Collaborate with sales team to identify and grow opportunities within territory

Coordinate all aspects of customer service and support while generating new sales opportunities at each interaction using poise and professionalism. Resolve problems in a high-volume setting requiring close attention to detail and documenting all work aligned to company policies, procedures, and service standards.

Executed a wide-range of organizational development program and process improvements after joining company as a member of Afrika Kommt program. Accelerated achievement in leadership training and employee professional development programs, companywide. Researched new opportunities and partnerships while leading multiple projects and administrative duties using broad-based human resources background.

Coordinated full-scale project management efforts in a fast-paced, highly demanding business environment requiring consummate organization and time management strengths. Exceeded expectations in day-to-day planning and strategy while liaising with project stakeholders, sponsors, and subject matter experts. Utilized software tools.

Maximized employee productivity and on boarding success as an integral member tasked with supporting hiring and training of new personnel. Helped develop content and standard procedures to coach and mentor new human resources analysts in technical and analytical job duties.

Recruited to spearhead various administrative tasks, such as records management, payroll, and other HR functions for a large corporation and 200 employees. Performed in-depth research and analysis of project requirements, such as scope, timelines, cost, deliverables. Effectively solved problems working among cross-functional units.

Banking and Finance

Management economics

Social Sciences