Fernando Sanchez

My job consists of caring for residents with diligence, respect, and high hygiene standards; being able to develop leadership skills, empathy, and problem-solving abilities in diverse social environments

Empowered customers across the EMEA market to maximize the use of Google products such as Analytics, Ads, and Tag Manager by providing in-depth guidance, technical support, and tailored training within key programs. Redesigned the internal website to focus on user experience, leading to improved information searchability and more efficient technical support processes. Mentored, built, trained, and developed new incoming staff to ensure consistency of service and adherence to policies and procedures.

As a Digital Consultant, I collaborated as a social media marketing advisor and web developer.

Instructed undergraduate students in the utilization of digital tools, including Google Suite, Spreadsheets, Wix, Teamwork, Canva, Prezi, Symbaloo, Genial.ly, WeVideo, Trello, Powtoon, Flipsnack, Thinglink, Snapseed, Prisma, Spark, Medium, and Anchor. Developed undergraduate students' problem-solving skills using Office 365 through interactive training and real-case simulations. (Word, Excel, PowerPoint, Sway, Teams, Outlook). Extensive knowledge in digital applications and technology management.

Optimized supply chain using KPIs and data analysis, cutting production lead time by 20% and increasing efficiency by 15%. Boosted client satisfaction 15% (NPS) by creating a Quality Assurance Department and applying 5S methodology. Developed an internal website to centralize info, improving manufacturing processes and decision-making. Led production for efficient operations, cost control, and policy compliance. Standardized schedules, managed maintenance, and excelled in data analysis and communication.

Results-driven, skilled in optimizing sales operations and boosting revenue. Developed a strategic marketing plan with new packaging and social media, increasing sales by 30% in 4 years. Expanded client portfolio by 20% through data-driven strategies. Launched sales admin website with dashboards for leadership. Led tile design innovations, securing industry membership and trade show presence. Managed international clients and distributors, aligned budgets, and improved IT systems for data security.

Led cross-functional teams of 25 members across Puebla, ensuring project alignment and smooth tech support. Directed state-wide project linking 38 medical and admin units to Mexico City's Central Office, relocating networks and systems. Coordinated Electronic Medical Record implementation, boosting healthcare efficiency. Supervised cabling system installation with 370 nodes for the new delegation HQ. Created IT training for 120 employees, cutting issue response time by 50% in six months.