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HAMID B. Salah

Selbstständig, PM/ Product Owner, BusinessSoccer
Böblingen, Deutschland

Fähigkeiten und Kenntnisse

ITIL
Agile
Scrum Master
ITSM Tools
ITSM
Microsoft Office 365
Active Directory
Windows
Wordpress
Web Design
Adobe Creative Suite
Soft Skills
SLA Management
slack
Linux
Online Marketing
Service Management
HubSpot
VMware vSphere
Leadership
Business Development
IT Service Management
ServiceNow
Informationstechnologie
IT Operations
Project Management
Start-up
PC Support
Atlassian Jira
Windows Server
Microsoft Azure
Business Administration
independent
Entrepreneurship
Motivation
International experience
Professional experience
Flexibility
Analytical skills
Intercultural competence
Organizational skills
Fast learner
willingness to learn
willingness to travel
Conceptual thinking
Management
Partner Management
Azure
Support
Jira
Scrum
Software Development
IT Application Management
English Language
Application Support
KANBAN
Agile Software Development
Computer
Microsoft
Technology
Administration
Software
Product
Hardware
Application
PC

Werdegang

Berufserfahrung von HAMID B. Salah

  • Bis heute 10 Monate, seit Sep. 2024

    PM/ Product Owner

    BusinessSoccer

  • 1 Jahr und 10 Monate, März 2023 - Dez. 2024

    Specialist IT Operations

    Stokke GmbH

  • 1 Jahr und 3 Monate, Okt. 2020 - Dez. 2021

    IT Service Delivery specialist

    IBM

    Service Desk and 1st level technical support specialist MS office 365 support/Outlook support/Network and VPN support /Software installation/Hardware intervention/Active directory MACD/reset pwd/Add printer/ SAP GUI support/windows support ... Manage and track incidents and requests through its life-cycle. ITSM and ITIL best practices.

  • 1 Jahr und 11 Monate, Okt. 2019 - Aug. 2021

    Business Development Partner

    Malqart (Mokhtar Group)

    Analyse and identify new markets in order to prospect and attract new customers and partners. B2B Inbound and outbound lead generation and qualification. Negotiate contract terms with clients and communicate with stakeholders. Make and give presentations to prospective clients and internal executives. Develop and maintain client relationships.

  • 3 Jahre und 5 Monate, Jan. 2018 - Mai 2021

    Service Desk Analyst

    Dimension Data

    First line costumer service Contact and support. Verifying and validating contract information. Logging incidents and requests. Monitoring Incidents and requests, follow it up and ensuring SLAs and OLAs are not breached. Monitoring KPIs and Metrics. Reporting and Escalating IT issues to the next level. Shift lead and dispatching tasks,

  • 1 Jahr, Jan. 2017 - Dez. 2017

    IT Support Engineer 1st L

    IBM

    Command center for Carrefour France Monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi-vendor environment. Analyzing and resolving first level problems for all systems. Incident Management and Alert Management / Escalation to next level of support if necessary. Restart failing components (OS, hardware & applications) Monitoring Incidents, requests and changes /SLAs and the initial risk management ...

Ausbildung von HAMID B. Salah

  • Bis heute 11 Monate, seit Aug. 2024

    Business Administration and Project management

    European Business School of Barcelona

  • 3 Jahre und 10 Monate, Sep. 2010 - Juni 2014

    Visual Arts

    University of Carthage

    Activities and Societies: Research and Art conception, Terminology & Philosophy, Art interpretation & Analytics, History of arts, Aesthetic, Patrimony, Painting, form and Colour Theory, Drawing technique & Perspective, Culture of Entrepreneurship, Human Rights at work, Informatics, Infographics, Communication, English and French, ... etc

Sprachen

  • Arabisch

    Fließend

  • Englisch

    Fließend

  • Französisch

    Fließend

  • Deutsch

    Grundlagen

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