HAMID B. Salah

Service Desk and 1st level technical support specialist MS office 365 support/Outlook support/Network and VPN support /Software installation/Hardware intervention/Active directory MACD/reset pwd/Add printer/ SAP GUI support/windows support ... Manage and track incidents and requests through its life-cycle. ITSM and ITIL best practices.

Analyse and identify new markets in order to prospect and attract new customers and partners. B2B Inbound and outbound lead generation and qualification. Negotiate contract terms with clients and communicate with stakeholders. Make and give presentations to prospective clients and internal executives. Develop and maintain client relationships.

First line costumer service Contact and support. Verifying and validating contract information. Logging incidents and requests. Monitoring Incidents and requests, follow it up and ensuring SLAs and OLAs are not breached. Monitoring KPIs and Metrics. Reporting and Escalating IT issues to the next level. Shift lead and dispatching tasks,

Command center for Carrefour France Monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi-vendor environment. Analyzing and resolving first level problems for all systems. Incident Management and Alert Management / Escalation to next level of support if necessary. Restart failing components (OS, hardware & applications) Monitoring Incidents, requests and changes /SLAs and the initial risk management ...

Activities and Societies: Research and Art conception, Terminology & Philosophy, Art interpretation & Analytics, History of arts, Aesthetic, Patrimony, Painting, form and Colour Theory, Drawing technique & Perspective, Culture of Entrepreneurship, Human Rights at work, Informatics, Infographics, Communication, English and French, ... etc