
HAMID B. Salah
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von HAMID B. Salah
- Bis heute 10 Monate, seit Sep. 2024
PM/ Product Owner
BusinessSoccer
- 1 Jahr und 10 Monate, März 2023 - Dez. 2024
Specialist IT Operations
Stokke GmbH
Service Desk and 1st level technical support specialist MS office 365 support/Outlook support/Network and VPN support /Software installation/Hardware intervention/Active directory MACD/reset pwd/Add printer/ SAP GUI support/windows support ... Manage and track incidents and requests through its life-cycle. ITSM and ITIL best practices.
- 1 Jahr und 11 Monate, Okt. 2019 - Aug. 2021
Business Development Partner
Malqart (Mokhtar Group)
Analyse and identify new markets in order to prospect and attract new customers and partners. B2B Inbound and outbound lead generation and qualification. Negotiate contract terms with clients and communicate with stakeholders. Make and give presentations to prospective clients and internal executives. Develop and maintain client relationships.
- 3 Jahre und 5 Monate, Jan. 2018 - Mai 2021
Service Desk Analyst
Dimension Data
First line costumer service Contact and support. Verifying and validating contract information. Logging incidents and requests. Monitoring Incidents and requests, follow it up and ensuring SLAs and OLAs are not breached. Monitoring KPIs and Metrics. Reporting and Escalating IT issues to the next level. Shift lead and dispatching tasks,
Command center for Carrefour France Monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi-vendor environment. Analyzing and resolving first level problems for all systems. Incident Management and Alert Management / Escalation to next level of support if necessary. Restart failing components (OS, hardware & applications) Monitoring Incidents, requests and changes /SLAs and the initial risk management ...
Ausbildung von HAMID B. Salah
- Bis heute 11 Monate, seit Aug. 2024
Business Administration and Project management
European Business School of Barcelona
- 3 Jahre und 10 Monate, Sep. 2010 - Juni 2014
Visual Arts
University of Carthage
Activities and Societies: Research and Art conception, Terminology & Philosophy, Art interpretation & Analytics, History of arts, Aesthetic, Patrimony, Painting, form and Colour Theory, Drawing technique & Perspective, Culture of Entrepreneurship, Human Rights at work, Informatics, Infographics, Communication, English and French, ... etc
Sprachen
Arabisch
Fließend
Englisch
Fließend
Französisch
Fließend
Deutsch
Grundlagen
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