Franziska Schröder

Establish and develop close, strong relationships with executive level client contacts. Direct new client projects from bidding through billing. Manage and motivate the Client Services Team, delegate and assign projects to individuals. Troubleshoot and develop solutions internally as well as externally on behalf of clients. Produce monthly finance projections and review productivity and gross margin with Executives.

 Responsible for the creation and implementation of new workflows for new clients and new types of work. Overseeing three direct reports as well as the day-to-day project management and billing. Helped change and overhaul procedures in Production, Tech and Client Liaisons in order to improve quality and greatly reduce rejections.

 Supervised English team and schedulers (staff of 50). Ensured timely and cost-efficient completion of English subtitle and Closed Captioning work. Managed vendor relationships, coordinated work with sister offices and prepared invoices. Implemented departmental budget restrictions while maintaining a high quality of work.

 Scheduled English subtitles, Closed Captioning and Multimedia localization with vendors, sister offices and in-house. Created schedules, analyzed projects, anticipated and developed solutions for problems.

 Responsible for translation of English to German content and vice versa. Performed Quality Control and ensured 100% accuracy of deliverable German subtitle files. Scheduled German subtitle Work in-house as well as with sister offices.

 Analyzed and developed solutions for all customer related issues through phone, E-Mail and IM.

 Creation, development and implementation of new marketing strategy through search engine optimization. Communication with show hosts, sponsors and advertisers.

Kommunikationswissenschaft Medienwissenschaft Massenmedien Philosophie