GADHA KRISHNA

Angestellt, IT Service Delivery Manager, Unilever
Bengaluru, India

Skills

Information technology
Service Management
IT Operations
IT Service Management
IT Project Management
Incident Management
ITIL Service Manager
IT-Consulting
Service Delivery Management
Enterprise Solutions
IT Process Management
Business Development
Interpersonal skills
Collaboration
Stakeholder Management

Timeline

Professional experience for GADHA KRISHNA

  • Current 7 years and 4 months, since May 2019

    IT Service Delivery Manager

    Unilever

    Managed 94 IT enterprise solutions critical to R&D operations at Unilever Global spread across Formulation, Packaging, Regulatory and Safety functions, Showcased highest standards of resilience across KPIs, Refined service delivery processes, including ITSM, service transition, Incident & Problem Management, Information security, Capacity management, Cost optimization, Release Management, Transitioned onsite to offshore support for SAP PLM (Netherlands to India) achieving savings of Eur ~1.8Mn YoY

  • 2 months, Apr 2018 - May 2018

    Management Trainee

    UNİLEVER

    •Conceptualized and finalized strategy for Global B2B Tool across the globe. Cloud solution replaced use of multiple middleware technologies with one global solution facilitating simplified landscape, faster Partner onboarding, reducing TCO (in-house IT infrastructure & management) and streamlining B2B operating framework across the globe. •Recommended Process and Tech accelerators to ensure Zero business disruption migration and transparency to Trading Partners to reduce overall time, effort and cost.

  • 10 months, Jul 2016 - Apr 2017

    Software Engineer

    Amadeus Software Labs

    •Designed and developed comprehensive high-quality operational software, documentation, and component tests necessary for base app for clients in Airline industry. Provided functional and technical solution for customer and internal change/problem requests. •Appointed as elemental focal point for technology transfer from counterparts in Nice, France and successfully took over and owned several modules.

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