Gabriel Tomas Jurado Niederhauser

• Coordinating administrative and operational processes for seminars and internal workflows. • Managing, maintaining and ensuring data quality within Zoho CRM, including company and contact records. • Conducting AI-assisted research using advanced prompting for B2B, marketing and organizational tasks. • Supporting the development and maintenance of CRM databases and structured business data. • Supporting marketing activities and the organization of on-site seminars.

• Supported B2B customers in Switzerland in Swiss German, German and English. • Managed, prioritized and followed up on customer requests using the iSell CRM system. • Analyzed complex customer issues and coordinated logistics and operational resolution processes with internal departments. • Collaborated closely with logistics, sales and cross-functional teams to ensure efficient operations. • Supported the optimization of customer service, logistics and operational processes. • Focused on customer-oriented

Two months of individual and group coaching with a focus on possible Umschulung as a media designer or photographer.

• Coordination, optimization and monitoring of reservation processes, ensuring efficient and accurate booking management. • Management of individual and group reservations in German and English, including processing inquiries, modifications and cancellations. • Optimization of room occupancy with a focus on achieving the highest possible occupancy rates. • Management and maintenance of guest profiles and reservation data within the hotel management system. • Management and monitoring of room allotment

• Management of individual and group reservations for multiple hotels across the NH Hotel Group portfolio. • Multichannel reservation management via phone, email and web, handling the complete booking process from initial request through confirmation. • Customer service and assistance in German and English, providing information on hotels, products and available services. • Management of reservations for the German, Swiss and Austrian markets, supporting international customers across the DACH regi

• Service of typical dishes from the Mexican Pacific coast. • VIP customer service.

I offer a large selection of meats prepared in front of the guests during the show cooking process.

I work as a barman offering traditional regional dishes, wines and spirits served in a traditional atmosphere.

• Drinks and other goods management. • Drinks services to customers over 30 years old with a typical 70s, 80s and 90s atmosphere.

Online university degree in Tourism.