Gaston Diaz

Assist with inventory and asset management, conference room preventative maintenance, and e-recycling. Deploy and recover laptop and desktop images Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing.Use ticketing systems to report individual work accomplishments and to track SLAs .Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow.Contribute to large scale global projects as needed Projec: EMT @ Google

Providing support to employees of the Prosegur company serving the following areas: Latam, Emea and APAC (Australia and India) for the night shift, Support in Office 365, Azure, AD, VPN, micro, Oracle L1 support (Java), Siebel L1 support, OCS, warranty management, repair management, Support for virtualization environments (Citrix), back-office management and FrontOffice, telephone service and through Smax (application system), document management, Work in Telework mode

Virtualization farm deployment for information points, Employee support in the hotel reservation system, Analysis, testing and reporting on process digitization, Support and management of servers in level 1 (Exchange, Web servers).Also in charge of the Guest/Experience manager for Roc Leo

Management of the day and night entertainment program, in charge of the complex's public relations, in charge of the corporate image of the company and analysis of social networks, which incl. TripAdvisor, Booking, Facebook, etc.

Responsible for user support in hotel management applications (reservations, inventory, etc.) on Linux (Centos) and Windows NT servers, with BB. DD SQL (My SQL), Queries, structure, among others (Level 1), Management and control with technology consultants

Member of the management (Work cooperative), In charge of the entire IT process, from sales to after-sales technical support, Server administration (Web, Java (Apache; Android projects) assisting engineers

Providing Business Support in stock market applications, such as DB SQL, LZ- Capstone, Checking, implementations, monitoring, generation of reports, etc. Environments: Windows, Linux. CRM applications, Advanced Excel, Word, Lotus Notes, SQL, Remedy, Email, Telephone, chat or ticket support. Project: InverCaixa - Caixa Coorp

Currently obtaining Cisco CCNA certification, I plan to finish in Feb. - Mar 2021

I own my own lab, where I make practice, tests, pre-production tests, software testing, server configuration, CCNA practice

Bachelor of Information Systems - Unfinished

PHP Programming & Linux server administration