Giancarlo Bianchi

Stryker (healthcare): optimization of processes; kaizen events; lean trainings; collaboration with University of Tennessee in training and coach lean projects in hospitals --- Novartis (healthcare): Lean at HR ---- ING Bank (financial services): Lean Six Sigma Black Belt trainings, quality projects ---- LeasePlan (automotive): Business Process Management, Kaizen events ---- Hera (utlilities): Change management ---- Magneti Marelli (Manufacturing): Lean tutorials ---- University of Bergamo

Work with team of 45+ Master Black Belts and Black Belts in Europe and Asia. Apply LEAN in business (both growth and process improvements initiatives). Significant processes simplification and reduction of customer facing processes turnaround cycle times (50% or more). Created capacity in organization via elimination of non-value adding activities. Business impact (+Volume, Net Income and Net Promoter Score - Productivity)

Brand management

Championing continuous improvement, simplification and optimization in operations and customer facing processes in Europe, Middle East and Asia Pacific. Training and coaching managers, driving 30+ international projects that delivered measurable productivity, revenues, savings and an improved experience for travelers and partners. Examples: projects addressing clients implementation, booking, ticketing, invoicing, feedback handling and Net Promoter Score.