Hakan Halilhan
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Hakan Halilhan
- Current 8 years, since Jun 2018
Business (IT) Process Architect - Contractor
Inmarsat
• Business process architect and ServiceNow implementation specialist of a CSM and ITSM implementation programme • Use case, business requirement analysis and non-functional requirements workshop facilitation • Functional design of the tool, translating business requirements to technical requirements • Customer service management (CSM) and ITSM processes documentation on IBM Blueworks Live • User acceptance testing using Model Office approach, managing test defects and fixes
- 11 months, Aug 2017 - Jun 2018
Business Process Consultant- Contractor
Deutsche Asset Management
High caliber Business Process Consultant and Knowledge Manager with 18 years’ experience in IT, Transformation and System Implementation programs.
- 1 year and 11 months, Oct 2015 - Aug 2017
ITSM Service Knowledge Manager
Financial Conduct Authority
- 2 years and 4 months, Jul 2013 - Oct 2015
Business Process Knowledge Manager - Contractor
British American Tobacco
- 5 years, Jul 2008 - Jun 2013
Business Process Knowledge Management and Training Manager
Covidien
- 2 years and 9 months, Nov 2005 - Jul 2008
Regional Training Advisor
Dell
- 3 years and 7 months, May 2002 - Nov 2005
Server Technical Support Specialist & Trainer
IBM UK
- 1 year and 11 months, Jul 2000 - May 2002
Technical Support Specialist
Microsoft Türkiye
Ausbildung von Hakan Halilhan
- 3 years and 2 months, Sep 2007 - Oct 2010
BA, Training and Development
National College of Ireland
The Learning Process, Learning Needs Analysis, Intervention Design, Delivery & Evaluation, Communications & Influencing, Organisation Behaviour, Organisation Development, Internal & External Consulting, Project Management, Change Management, Technology in Business, Strategic Management
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
Turkish
C2 (Verhandlungssicher / Muttersprachlich)
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