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Hans-Peter Gerhardt

Bis 2022, Channel Account Manager, Resello
Köln, Deutschland

Fähigkeiten und Kenntnisse

Outsourcing
Program Management
Managed Services
Service Delivery
Service Management
Integration
Network Design
Professional Services
Business Transformation
Business Process
Project Management
Transition Management
Due Diligence

Werdegang

Berufserfahrung von Hans-Peter Gerhardt

  • Bis heute 3 Jahre und 6 Monate, seit Jan. 2022

    Channel Account Manager

    Pax8
  • 6 Monate, Jan. 2022 - Juni 2022

    Channel Account Manager

    Resello

    Perfect wingman for your digital journey

  • 6 Monate, Jan. 2020 - Juni 2020

    Senior Cloud Engagement Manager

    Cloudreach

    Leading a program in a very dynamic environment; professional leadership to steer the project teams towards a successful project executions; coordination of multiple projects.

  • 1 Jahr, Jan. 2019 - Dez. 2019

    Manager Family Business

    Gerhardt

  • 7 Monate, Juni 2018 - Dez. 2018

    Customer Success Manager

    Zscaler

    The Customer Success Manager manages all aspects of the post sales relationship; ensuring that every stakeholder at the customer understands the value provided. This includes regular & broad contact with the customer in addition to review meetings; ensure customers get the optimum of the service.

  • 2 Jahre und 1 Monat, Juni 2016 - Juni 2018

    Service Program Manager

    Verizon Enterprise Solutions

    The Service Program Manager’s mission is the integrated management of complex Programs in order to realize benefits for the organization. This includes the contract execution over the entire customer partnership life cycle. The Service Program Manager leads client facing Programs which transform the capabilities of customer organizations, or internal change Programs designed to implement corporate strategy. > Transformation of WAN (>100 Sites) and UCCaaS (>15k seats).

  • 2 Jahre und 5 Monate, Jan. 2014 - Mai 2016

    Program- / Project- / Client- / Service Management

    Freelancer

    > International rollout of a MDS contract, to optimize document processing infrastructure (standardized Product Basket, Secure Pull Printing, Workflow Scan Solution and Mobile Device Printing).

  • 6 Jahre und 3 Monate, Okt. 2007 - Dez. 2013

    Program Manager

    Orange Business Services

    > Novate back to client affiliate 41 FVS contracts in 32 countries. > Process owner for Proposal Management. > Leading the Early Adopter Process in a WAN transformation. > Integration of a customer acquisition into the Account Unit > Delivering bid support on Program/Project Management block.

  • 2 Jahre und 7 Monate, März 2005 - Sep. 2007

    Solution Consultant

    Orange Business Services

    The Solutions Consultant is using technical and consulting expertise to identify and support initiatives on new or existing customers. The Solutions Consultant has a deep understanding of the business strategies in order to develop a clear view of the requirements and the scope. That knowledge combined with technical expertise is needed to provide a professional and sophisticated solution.

  • 3 Jahre und 8 Monate, Juli 2001 - Feb. 2005

    Customer Service Manager

    Equant

    The Customer Service Manager provides a global overview of operational performance and acts proactively to maintain contractual commitments by providing Performance Management (including SLA review), Change Management and Quality Management. The Customer Service Manager is the Customer's champion within Equant.

  • 1 Jahr und 6 Monate, Jan. 2000 - Juni 2001

    Customer Operations Manager

    Sita/Equant Joint Venture

    The Customer Operations Manager is the main contact for all operational issues, including Escalation Management, Change Management, Quality Management.

  • 4 Jahre und 4 Monate, Sep. 1995 - Dez. 1999

    Project Manager

    General Motors

    The Project Manager within the Press Shop Planning is responsible to deliver a new or a renovated assembly line. This includes the inquiry and selection process of a supplier. Managing the project by using Project Management methodologies and escalation processes.

  • 1 Jahr und 7 Monate, Feb. 1994 - Aug. 1995

    Electrical Engineer

    General Motors

    The Electrical Engineer within the Body-Shop is the technical specialist and point of escalation for the field service on the production line. The Electrical Engineer supports sub-contractors and suppliers during installation of new production lines and has responsibility for the acceptance test.

Ausbildung von Hans-Peter Gerhardt

  • 5 Jahre und 8 Monate, Sep. 1988 - Apr. 1994

    Electrical Engineering

    University of Applied Sciences Wiesbaden / Fachhochschule Wiesbaden

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

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