Hans-Peter Gerhardt

Perfect wingman for your digital journey

Leading a program in a very dynamic environment; professional leadership to steer the project teams towards a successful project executions; coordination of multiple projects.

The Customer Success Manager manages all aspects of the post sales relationship; ensuring that every stakeholder at the customer understands the value provided. This includes regular & broad contact with the customer in addition to review meetings; ensure customers get the optimum of the service.

The Service Program Manager’s mission is the integrated management of complex Programs in order to realize benefits for the organization. This includes the contract execution over the entire customer partnership life cycle. The Service Program Manager leads client facing Programs which transform the capabilities of customer organizations, or internal change Programs designed to implement corporate strategy. > Transformation of WAN (>100 Sites) and UCCaaS (>15k seats).

> International rollout of a MDS contract, to optimize document processing infrastructure (standardized Product Basket, Secure Pull Printing, Workflow Scan Solution and Mobile Device Printing).

> Novate back to client affiliate 41 FVS contracts in 32 countries. > Process owner for Proposal Management. > Leading the Early Adopter Process in a WAN transformation. > Integration of a customer acquisition into the Account Unit > Delivering bid support on Program/Project Management block.

The Solutions Consultant is using technical and consulting expertise to identify and support initiatives on new or existing customers. The Solutions Consultant has a deep understanding of the business strategies in order to develop a clear view of the requirements and the scope. That knowledge combined with technical expertise is needed to provide a professional and sophisticated solution.

The Customer Service Manager provides a global overview of operational performance and acts proactively to maintain contractual commitments by providing Performance Management (including SLA review), Change Management and Quality Management. The Customer Service Manager is the Customer's champion within Equant.

The Customer Operations Manager is the main contact for all operational issues, including Escalation Management, Change Management, Quality Management.

The Project Manager within the Press Shop Planning is responsible to deliver a new or a renovated assembly line. This includes the inquiry and selection process of a supplier. Managing the project by using Project Management methodologies and escalation processes.

The Electrical Engineer within the Body-Shop is the technical specialist and point of escalation for the field service on the production line. The Electrical Engineer supports sub-contractors and suppliers during installation of new production lines and has responsibility for the acceptance test.