Heide Zsifkovits-Ginter

https://bcc.oebb.at/

* Designing a central Report Repository (Customer Portal SAS) * Management Dashboard (Contract Administration & Reporting) * Report Master Data (Analysis of existing RMD data, Development to business needs by integration a new Data Model, new Business Reporting Catalogue as well as Report Life Cycle) * Data Classification * User Authorization Management (Customer Portal SharePoint)

* Achieving excellence in contract quality of Contract & Outsourcing Management AT * Quality controlling and managing of outsouring contracts * Key reference for all reporting activities provided by international contract managers * Focus on CEE and AT-Reporting Parameter

Support of CEO / COO by the role of TO Ambassador in AT

* Business Analyses, reports & forecasts * Design & architecture of reporting tools * Planning, budgeting & monitoring of costs

* Creation of customer satisfaction surveys * Trend analysis, market observation and competitive behavior/developments in the branch * Close collaboration with Sales and Marketing Teams

* Strategic Communication & Marketing Plan for CEE Banks within Bank Austria Group * Corporate Identity & Publishing * TOP Executive Communication, PR & Ghost writing for board members * Event Management * Corporate Culture & Integrity * CRM Marketing (conducting internal/external customer surveys)

* Establishment of a new line of business "Third Party Market" outside of Bank Austria Group

* Spin-off of PTA´s telecom division * Establishment & Restructuring of sales at Telekom Austria, CIO * Commercial & organizational handling of IT projects (Outsourcing), development and reporting

* Sales & Marketing (product range of the savings banks group) * Event Management (planning, execution & controlling of VIP Customer Events) * Graphic Design & Layout (Board Documents, Annual Report) * Corporate Communications (development of communication strategies and campaign planning)