Hüsnü Bayrak
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Hüsnü Bayrak
- 5 years, Jan 2017 - Dec 2021
Leadership Professional - Customer Success Management
Freiberuflerin / Freelancer
- 11 months, Feb 2016 - Dec 2016
Customer Success Management
Aspect Software
- 3 years and 3 months, Jul 2012 - Sep 2015
Director, Aspect Technical Services E&A
Aspect Software
- Managing the Support Center in Germany and Ireland to provide Customer Support in Mainland Europe and Partner Support in EA - Leading and motivation of 2 managers and 19 individual contributors - Overall responsibility for Support Delivery and customer Satisfaction of over €20Mio. Support Revenue - Introduction of Customer Success Manager Role in Mainland Europe - Involved with Support Sales for Support Renewals
- 12 years and 6 months, Jan 2000 - Jun 2012
Senior Manager, Customer Support, EA
Aspect Software
- Managing the Direct Customer Support, Partner Support and Onsite Support Teams up to 20 Employees - Introduction of Partner Support Program at Aspect - Setup a Partner Support Team in Germany - Direct Customer Support Delivery for Central Europe (until 2011) - Onsite Support Delivery Mainland Europe - Integration of the 2 Support Teams after the Merger Aspect – Concerto in 2005. - Management On Call Duty for EA
- 2 years and 10 months, Apr 1997 - Jan 2000
Technical Specialist
Aspect Software
Providing Advanced Support for Customers and Partners Responsibility for the largest Partner worldwide Advanced Support On call coverage for EA out of business hours Part of new Beta Programs (Testing in Lab, Installation at the Customer Site, Supporting) Escalation of Product Defects into Engineering Coaching and mentoring new Employees Creation of TPOA for complex technical issues
Ausbildung von Hüsnü Bayrak
- 3 years and 7 months, Sep 1993 - Mar 1997
Elektrotechnik - Telekommunikation
University of Applied Sciences Darmstadt
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Turkish
C2 (Verhandlungssicher / Muttersprachlich)
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