Iakovos Gkisan

Gather, analyze, document, and prioritize business requirements in collaboration with key stakeholders. • Perform data-driven analysis to identify trends, business needs, and opportunities for process improvement. • Act as a liaison between business units and technical teams, translating business requirements into actionable solutions. • Support solution design, implementation, testing, and enhancement of business processes and systems. • Monitor KPIs and business performance and recommend continuous im

Monitored card transactions in real time to identify suspicious and potentially fraudulent activities. • Independently assessed fraud alerts and made immediate decisions, including transaction/card blocking and escalation of suspicious cases. • Contacted customers directly to verify suspicious transactions and distinguish authorized activity from potential fraud. • Prepared and analyzed daily Visa and Mastercard fraud reports. • Conducted Common Point of Purchase (CPP) analysis to identify potential com

Supported the Compliance team with regulatory compliance reviews and audits. • Assisted in reviewing and updating compliance policies and procedures. • Monitored regulatory developments and supported the implementation of required changes. • Contributed to compliance reporting for internal and external stakeholders.

Supported internal audit activities and the assessment of financial controls. • Reviewed financial documents and records for accuracy and compliance with audit standards. • Assisted with risk assessments and the preparation of audit reports, recommendations, and corrective actions. • Applied fundamental audit techniques and tools under the supervision of senior auditors.