Ildiko Levaine Halasz

Designing, implementing & deploying automated, semi-automated visual web-based solutions in KNIME Analytics Platform and KNIME Server for Product Control. Designing, implementing & deploying data visualization solutions in Power BI or Tableau BI tools. Querying Oracle SQL database data to automate data integration and supporting optimal Data modelling in the BI tools that I use. Working with various functions within Finance and Technology Services to ensure user acceptance testing and production release.

Participating in BI Analytics projects. Identifying & Providing solution to data quality issues. Manual/Automatic data transformation, integration, manipulation from MS Excel/Database through KNIME Analytics Platform to either Database append or feeding into Front-End BI tools. Producing sales or compliance reports, dashboards, other requested metrics for retail and pharmaceutical industries within MS Excel, Tableau, QlikSense, Spotfire. Basics of Data modelling, Facts and Dimension table design.

Transition and Transformation project from French Client locations to Budapest Delivery Centre to streamline the IT Governance Process and Report development.

IT Quality Assurance, Control and IT Process & Service Improvement activities. Quality trend analysis, performed on incidents, service requests and IT assets. Developing KPIs, control charts & Data manipulation with MS Excel Advanced functions and formulas. Identifying data quality issues. Supporting investigation, review, and data quality analysis on multiple internal and external sources (MS Access DB, SAP, purchase orders) to develop MS Excel Reports to improve IT service quality.

Continuous improvements, annual reviews of Problem Management policy / process / procedures / workflows / activities. Monthly KPI & Quality Analysis for Problem Management. Incident Trend Analysis Problem Analysis techniques, including Ishikawa diagram, 5 Why technique, Kepner-Tregoe method, Pareto analysis. Availability and Capacity breach investigations. Problem Management Audit Readiness for ISO 9001, ISO 20000 and ISO 27000 quality standards. Ongoing Operational Problem Management activities

Managing the process compliance of the change records in the IPC tools per the given IT Change Management processes and procedures. Controlling the implementation & migration of change management process to the organization's IPC tools. Identifying gaps and Improvement solutions in the Change Management process and procedures, if it was applicable. Interfacing with IT specialists / SDMs / PMs / Upper Management.

Performing periodical Internal Reviews over IT Operations Validating & Ensuring that all IT related policies, processes, procedures, and activities are implemented and well documented. Identifying compliance issues & risks and ensuring that corrective actions were taken. Familiarity with IT Service Management policies, processes, procedures and work instructions.