Illia Rafiienko

IT and technical translation and interpretation. Strict NDA policy.

Leading and rebuilding a team of IT specialists working on remote/on-site IT support for large fast-food networks (KFC, McDonalds, etc.) The team was grown from 5 to 15 specialists and has gained overall KPI set by customers up to 98%

Working as a single IT specialist in large chain of industrial and state services staff cafeterias and canteens. Creation of IT software and hardware infrastructure, allowing smooth and fast development of the chain, easy relocation and possibility of different areas usage. Finding best solutions for distributed business performance analysis.

Supporting the IT infrastructure of restaurant chain, leading a team of IT specialists. HoReCa software (RKeeper, StoreHouse, iiKO) and hardware ( POS, thermal printers, surveillance systems) implementation, integration and technical support. Administration of distributed network of the Yakitoriya chain in various locations, leading to smooth operation cycle for all the restaurants. IT suppliers and contractors interaction management and control.

AdSolution > DART > Google AdSense software support, JavaScript and ActionScript development for minor and major customers needs, global users support, managing online support ticketing system development and implementation.

Computer System Technician (Computer systems and networks)