Illiari Calderon

Als Service Supervisor arbeite ich aktiv im Service mit, leite als Schichtleitung das Team und sorge für einen reibungslosen Ablauf. Ich begrüße die Gäste erfasse diese auf der Frühstücksliste, ggf. buche Ich Frühstücke nach. Ich bilde die Schnittstelle zwischen dem Hotelmanager und dem Caterer und unterstütze diese beim Bestellwesen. Außerdem habe ich ein Auge auf die Sauberkeit und kontrolliere die Einhaltung der HACCP Standards, die Umsetzung der Corona Auflagen sowie Nachschulungszeiträume. Etc.

• Assisted to travelers during their transfers upon arrival and departure. • Attended customers in hotels and Customer Service office desk to offer extra services and assistance. • Ensured all documentation and being provided to our hotel suppliers on time. • Prepared briefings with all proper documentation and information for independent and leaderless groups. • Reviewed all travelers’ details to ensure all permits and tickets are correct. • Prepared rental formats and coordinate full procedure,etc.

Always provide genuine, friendly, personal and professional service. - Create orders precisely and efficiently with attention to detail and document the measures carried out in the corresponding computer systems. - Confirm the order details, provide the customers with information and offer coordinating products and services. - Stand up for every customer interest and wish. - Ability to perform multi-task functions in a fast-moving service environment. - Effective written and Verbal communication, etc

Customer Service: Applied knowledge of beans, types of coffee and popular beverages to guide customers with their orders and increase sales where possible. * Cash: I entered orders for drinks, food and merchandising at the cash register, handled cash and exchange rates, performed billing processes, POS & credit card management, opening and closing of petty cash. * Preparation of beverages: I used the knowledge of coffee recipes for the preparation of specific beverages for each client, Etc.