Ilya Vaschenko

• Automated business processes using Bitrix24, designing sales funnels, smart processes, and automated triggers. • Integrated third-party systems (VoIP, payment/acquiring systems) and customized CRM forms. • Developed custom solutions using Bitrix24 REST API and webhooks. • Managed user access roles, data security, and carried out portal audits/bug-fixing. • Provided tech support within SLAs, resolved incidents, and designed BI analytics dashboards.

• Managed and optimized the Bitrix24 CRM platform, designing custom business processes, automated sales funnels, and workflows. • Administered portal security, user access roles, and data permissions. • Monitored system stability, troubleshot technical incidents, and integrated VoIP & SMS. • Generated analytical reports and built dashboards for management. • Managed company IT infrastructure (domains, web services) and trained staff.

• Provided technical support, hardware/software troubleshooting, and onboarding for staff. • Developed and implemented VBA macros to automate Excel reports and database workflows. • Optimized internal business processes, creating custom data analysis and reporting tools. • Managed automated lead generation workflows on marketing platforms. • Maintained system stability, monitored data security, and resolved technical incidents.