Irene Lo

Managing 13 branch customer service teams nation-wide, consists of 60 staff force in total. Customer Service Operation Management, Operation Process Improvement, working on improving the Service Level company wide, Project Management.

Web Operations Management. Operations Management. Involves in B to C marketing activities, B to B marketing activities, Involves in the Process improvement. Improving the back end operation, Database management, involves in awakening the sleeping database project

Operations Management. Operations Process Improvement. Project management. Leading a team consists of 150 staff force, managing 13 branches nation-wide. CRM system implementation

• Business Development for the company, achieve in recruiting good, strong and profitable customers • Overlooking the Key Accounts i.e. the corporate customers – the portfolio of RM30 millions sales • Reconciled the old bad debts of closed to RM3 million • Overlooking the operation of the department • Assessing the creditability of the new accounts • Analyzing the accessibility of the project

Credit Loan Analysis and Evaluation, Corporate Marketing, Project Accessibility Evaluation

Change Management, Project Management, Strategic Management, Marketing