Irene Magni

Started from scratch the European Marketplace for Third Party Sellers and coordinated the launch of the UK platform in September 2017, by reaching the target of 25,000 products live. Drafted processes and structured procedures, tools and materials to coordinate the team on the preparation of the UK Marketplace platform - A/B testing Coordination with different departments like PC, Buyers, Engineers, Logistics, Copywriters, Finance, Seller Support

* Created and managing the first team of Product Coordinators for Third Party Sellers as Team Leader - Recruitment and hiring * Studied and mapped processes starting from researches and a constant communication with other departments in USA, London and Berlin such as Engineers, Buyers, Logistics, Copywriters, Finance and Seller Support * Prepared material and tools to assure quality and efficiency - Analysis of Results and KPIs

* Management of an international portfolio of customers, by building strong relationships * Identification of tailored sale offers and management of personal accounts * Conduction of ad hoc researches (marketing strategy analysis, fraud research)

* Experience in supporting SEO, social media management and digital marketing campaigns * Development of tailored advertising solutions for customers by contacting printing companies and web designers to organise print and art work (internal and external communication)

* Handle of high volumes of clients queries and complaints demonstrating strong problem-solving skills and providing a friendly customer service

* Analysis and process of market data, marketing research and reports * Management support in financial advisory