Issam Mardini

Lead IT operations for an organization supporting more than 500 devices and 200+ users. Manage Microsoft 365, infrastructure, and 24/7 Level 2 support, while driving system reliability, resolving user issues, delivering staff training, and supporting IT projects and cloud-based improvements. Maintain approximately 99% availability across desktop, laptop, network, and core IT services. Provide remote support for Windows, macOS, iOS, and Android users, resolving around 90% of incidents within 24 hours. Admini

Provided hands-on IT administration and end-user support for employees across the organization. Maintained reliable and secure IT systems, resolved hardware, software, network, and printer issues, and contributed to the planning and improvement of server and network infrastructure. Delivered technical support by phone, email, remote assistance, and on-site troubleshooting. Performed regular maintenance, updates, and configuration work to improve system security, performance, and availability. Diagnosed and

Delivered hands-on IT and digital-skills training, including ICDL, CompTIA A+, CompTIA Network+, computer hardware, networking, Photoshop, AutoCAD 2D/3D, and photography. Prepared learners for certifications and adapted training to different technical levels.

Supported sales and marketing activities for internet and technology services, helping customers identify suitable connectivity solutions and ensuring a positive service experience. Worked closely with technical and customer-service teams to communicate service offerings clearly and support customer acquisition and retention. Consulted customers on internet services, connectivity options, and suitable technology solutions. Supported sales activities, customer outreach, and marketing campaigns for ISP servic

Co-founded and managed an IT services business, leading technical operations, customer support, sales, and supplier relationships. Delivered computer repair, software and hardware support, network installation, technology consulting, and cost-effective IT solutions for individual and small-business clients.

Delivered personalized support for VIP internet-service customers, resolving connectivity and service requests, coordinating with technical teams, and ensuring clear communication and timely incident follow-up.

24/7 customer support Internet via Satellite, Hosting, Mail Hosting, ADSL, Analog, ISDN

BA Interior Architect / Interior Design (Examined and recognized by KMK, Central Office for Foreign Education in Bonn, Germany