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Jacqueline Baffoe-Bonnie

is out learning. 🎓

Bis 2021, Customer Service Officer & Operations Officer (Back Office), Consolidated Bank Ghana Limited
Studentin, CSR and Supply Chain Sustainability, WBS Training AG and DEKRA
Erlensee, Deutschland

Fähigkeiten und Kenntnisse

Key Account Management
Complaint management
Customer inquiries
Sales experience
MS Office
Consulting
Sanctions screening
Know-your-Customer(KYC)
Customer Risk Rating
Customer-Relationship-Management
After Sales Management
EU Taxonomy
Corporate Sustainability Reporting Directive
Principles of Responsible Banking
Corporate Social Responsibility
Risk Management
Risk Assessment
CSDDD
LkSG
Value Chain Management
Supply Chain Management
VSME
CSRD
ESRS
EU-Taxonomy
ability to work under pressure
Organizational skills
Fast learner
Reliability
Commitment
Flexibility
ambitious

Werdegang

Berufserfahrung von Jacqueline Baffoe-Bonnie

  • 3 Jahre und 5 Monate, Aug. 2018 - Dez. 2021

    Customer Service Officer & Operations Officer (Back Office)

    Consolidated Bank Ghana Limited

    Identified and onboarded Customers by following the Company’s layed down processes and procedure. First point of call to all Customers both internal and external. Analysed Customer financial performance data for Business continuity and Customer Satisfaction. Offered Credit and Investment advisory to Customers Processed investment booking, ACH transfers, SWIFT and other General Ledger balances. Ensured the ATM was replenished and balanced every business day. Printed and issued ATM card to Customers

  • 1 Jahr und 9 Monate, Nov. 2016 - Juli 2018

    Customer Service Advisor and Bank Teller

    The Beige Bank

    Prepared and rendered reports for both internal and external customers. Identified Customer needs to provide them with up-to-date information on products and services of the Bank. Handled Customer transactions including cash chequing, deposits, withdrawals, transfers and cashier's cheque. Performed Know-your-customer(KYC) verification and documentation for new and existing Customers.

Ausbildung von Jacqueline Baffoe-Bonnie

  • Bis heute 11 Monate, seit Sep. 2024

    CSR and Supply Chain Sustainability

    WBS Training AG and DEKRA

  • 4 Jahre und 4 Monate, Dez. 2017 - März 2022

    Climate Change and Natural Resource Management

    University of Cape Coast- CSIR College of Science and Technology

  • 3 Jahre und 9 Monate, Sep. 2011 - Mai 2015

    Economics

    University of Gh

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