Jaime Stemler

• Monitored and optimized operational performance for assigned accounts. • Ensured data quality, process standardization, and alignment with customer KPIs. • Managed operational escalations, driving resolution across stakeholders. • Collaborated with internal teams to address systemic performance gaps. • Developed strong customer relationships to enhance service delivery.

• Acted as the primary escalation point for global customer operations. • Coordinated spot price requests and rate updates for global automotive clients. • Aligned cross-functional teams to streamline shipment handling processes. • Reviewed KPIs and implemented optimization plans for operational efficiency. • Supported business implementation through training and SOP adjustments.

• Designed tailored logistics solutions to meet customer requirements. • Simulated shipment costs and service levels to optimize operational strategies. • Facilitated alignment among cross-functional teams during tender processes. • Addressed service gaps by coordinating with operations and stakeholders. • Supported bid negotiations with detailed pricing analysis and documentation.

• Managed global accounts and led performance improvement initiatives. • Designed VBA-based data analysis models to enhance supply chain efficiency. • Implemented methodologies for EDI solutions to streamline operations. • Developed KPIs to improve carrier negotiations and service evaluation. • Supported escalation resolution and process improvements for key clients.

• Ensured pipeline quality and accuracy, driving updates and actions in line with service level agreements. • Managed customer dashboards for end-to-end visibility, including financial and performance insights. • Partnered with Customer Managers to identify growth opportunities within logistics spend. • Conducted quality assurance for regional and global stations, implementing corrective actions. • Prepared and managed QBR inputs and outputs to align with customer agendas.

• Supervised a team of 20 specialists to achieve performance goals. • Managed global logistics solutions for air, ocean, and customs brokerage. • Implemented Six Sigma methodologies for continuous process improvement. • Designed and presented regional KPIs to senior management. • Enhanced customer satisfaction by addressing escalations effectively.

• Monitored global supply chains to ensure timely and efficient shipment handling. • Developed tracking methodologies and reports for enhanced customer visibility. • Conducted cost and time analysis to optimize transportation solutions. • Evaluated and selected carriers based on delivery goals and cost analysis. • Communicated shipment requirements with global offices, suppliers, and carriers.