James Moller

Customer Success Manager supporting SMB and mid-market B2B SaaS customers across North America, driving onboarding, enablement, product adoption, retention, and cross-functional collaboration within a scaled customer portfolio. Key responsibilities • Lead onboarding programs and live training sessions to support early-stage value realization • Maintain ongoing engagement through proactive success check-ins and retention-focused workflows • Create documentation, tutorials, and customer communications to ena

Supported onboarding and customer success for mid-market and enterprise organizations implementing apprenticeship management software, delivering training, documentation, and hands-on guidance to support adoption and early value realization. Tools: HubSpot, Loom, Notion

Worked in brewing and production roles across multiple independent breweries. Responsibilities included cellar work, packaging, quality control, and supporting production workflows. • Packaging Operator, Hi-Wire Brewing (Asheville, NC) • Assistant Brewer, Xicha Brewing (Salem, OR) • Brewer, Bine Valley Brewing (Salem, OR)

Conducted financial and operational audits of Oregon state agencies, evaluating internal controls, compliance, and process effectiveness. Collaborated with stakeholders to identify risks, improve documentation, and communicate findings through reports and presentations.

Supported audits for government and nonprofit organizations, developing expertise in data analysis, documentation, compliance, and client communication within deadline-driven environments.