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James Trottier

Angestellt, Merchant Onboarding Specialist, Lynck Solution GmbH (ehem. CrefoPay)
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Project management office
Process Optimization
Onboarding
Marketing
Communication
Management
Business
Account Management
Contract negotiations
Key Account Management.
Operations Management
Organizing (management)
Quality Management
Projektmanagement
German
SQL
English Language
Project Planning
Know Your Customer (KYC)
Reporting
Interpersonal
Teamwork
Leadership
Creativity
Communication skills
Organizational skills
Leadership skills
Strategic mindset
Flexibility
International experience
Intercultural competence
problem solving skills
Responsible
Professional experience
Technical Knowledge
Analytical skills
Fast learner
hands-on mentality
self-confidence
Curiosity
Salesforce
Atlassian Jira
Marketing management
Customer Support
Data Analysis
Microsoft Excel
Support
Customer service
independent
Soft Skills
Problem Solving
Presentation skills

Werdegang

Berufserfahrung von James Trottier

  • Bis heute 4 Jahre und 8 Monate, seit Nov. 2020

    Merchant Onboarding Specialist

    Lynck Solution GmbH (ehem. CrefoPay)

  • 4 Monate, Jan. 2020 - Apr. 2020

    Technical Service Manager

    Panorama Fashion Fair Berlin GmbH

    • Planung der technische Dienstleister, inkl. Einkauf, Logistik und Abwicklung • Vertragsverhandlung und Controlling Rechnungswesen • Vor Ort Koordination während der Veranstaltung • Mitarbeiterführung

  • 1 Jahr, Jan. 2019 - Dez. 2019

    Projekt- und Account Manager

    Servamus GmbH - techn. Serviceagentur für Event & Messe
  • 1 Jahr und 7 Monate, Dez. 2016 - Juni 2018

    Projektmanager Data Management

    LDB Gruppe

    - Übernahme der fachlichen und sachlichen Verantwortung für das Projektteam - Steuerung der Projektaktivitäten und die Kommunikation mit allen Schnittstellen - Erstellung und Aktualisierung des Projektplans, Termineinhaltung, Kostenüberwachung und Budgeteinhaltung - proaktives Risikomanagement - Projektdokumentation unter Einhaltung der QM-Richtlinien - verantwortlich für die Effektivitäts- und Qualitätsoptimierung

  • 9 Monate, Juni 2015 - Feb. 2016

    Merchandising Operations Manager

    Wayfair

    - Lead a large team to specific throughputs and quality metrics - Train, develop and mentor staff - Partner with senior management to define product data standards and quality targets - Lead process improvement discussions across the organization - Collaborate with international, cross-functional team in Buying, Site Merchandising and Planning to drive process efficiency and improved communication

  • 8 Monate, Nov. 2014 - Juni 2015

    Deputy Team Lead & Project Manager Int'l

    eKomi Ltd.

    • Support Team Lead with Project Management issues for the EMEA and American Teams • Escalate emergencies with Product Management and Development Team • Create and execute project work plans for Customer Feedback Generation systems for e-Commerce Enterprise customers • Responsibility for entire design and management of the projects (HTML, JAVA, PHP and SOAP interfaces) • Use of CRM tools such as SalesForce and Zendesk, JIRA .• Multi-lingual requirements (EN, FR & DE), translations and text adaptation.

  • 1 Jahr und 2 Monate, Okt. 2013 - Nov. 2014

    eKomi Project Manager FR/UK

    eKomi Ltd.

    - Manage Enterprise Customer Implementation - Act as focal point, between various company departments - Stakeholder Management - Provide Technical Support (Implementation solutions, basic coding, escalation)

  • 2 Jahre und 6 Monate, Apr. 2011 - Sep. 2013

    International Sales Manager

    Cultuzz Digital Media

    • Manage Online Sales for established tourism clientele of approx. 120 clients • Key Account Management, Sales Forecasting, Strategic Sales and Marketing development & Revenue Optimization for top brands such as Carlson-Rezidor, Best Western, Corinthia International and Vienna International Hotels. - Business development & Online Marketing for key markets, UK & France. Includes Content development, Social Media Marketing & SEO management. - over 1 million EURO in yearly sales - Multilingual requiremen

  • 6 Monate, Apr. 2010 - Sep. 2010

    Community Liaison Officer

    Chinook Roads Partnership

    • Managed all public communications regarding Major Infrastructure Construction Project (Highway) in Calgary, Canada including maintaining project website, liaising with Government representatives, organizing public information sessions & producing government-sanctioned advertising.

  • 1 Jahr und 8 Monate, Aug. 2008 - März 2010

    Territory Sales Manager

    Shell Canada

    • Full P&L and general management responsibility for 30 independent gas operators (Dealers) in the Greater Vancouver Area, Canada • Accountable for 140 million litres of fuel sales and generating over $2 million in cash contributions per year.

  • 3 Jahre und 1 Monat, Aug. 2005 - Aug. 2008

    Local Area Marketing Coordinator

    Shell Canada

    • Developed and implemented local area marketing initiatives for entire canadian retail outlets, including conception, development, production and execution. • Focus on new outlet openings and redevelopment strategies. • Managed relationship with Loyalty Program partners and vendors, including Ad Agency & National Distribution Centre. • Managed a yearly budget of 750.000$CAN

Ausbildung von James Trottier

  • 2 Jahre und 7 Monate, Feb. 2016 - Aug. 2018

    Marketing

    ILS

    Fachkaufmann für Marketing (IHK annerkannt). Abschlussnote: 1,5

  • 1 Jahr und 3 Monate, Sep. 2004 - Nov. 2005

    Public Relations

    Mount-Royal College

    Public Relations, focused on Event Management & Marketing Planning.

  • 2 Jahre und 4 Monate, Sep. 1995 - Dez. 1997

    Communications (Major)

    University of Montreal

    Communications Major with FIlm Studies Minor. Focus on Business Communications & Audio-Visual.

  • 9 Monate, Sep. 1994 - Mai 1995

    CInema

    College Ahuntsic

    Film Making & Screenwriting.

Sprachen

  • Englisch

    Muttersprache

  • Französisch

    Muttersprache

  • Deutsch

    Fließend

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