Jan Hykel

- Managing daily operations and task assignments in 100+ people environment - Call monitoring, providing feedback through 1-2-1 meetings, providing plans for improvement, keeping track of career progression plans, leading to achieve stastically expressible goals and objectives for individuals and team, attending ad hoc duties - keeping good spirit and friendly athmosphere in multicultural diverse open office environment

- tier 1 support role for conference platforms like Cisco WebEx, Audio Teleconferencing or AT&T Connect - first line of contact for customers, providing basic troubleshooting, customer education and guiding through support structures of services provided together by multiple companies - creation of trouble tickets, keeping track of cases requiring regular update

- organizing the book collection - continuous self-education in the field of book production - reference and recommendation services

- recommendation and reference services, designing reading lists for clients - organising and leading alternative education lectures for all types of schools (from elementary schools to universities) - organising cultural activities for children and young adults - representing the library in mass-media (journals, local TV)