Tania Velho

- Single Point of Contact between the customer and Satair internal Material Order Handling - Managing the complete customer order process, including facilitating material stock dispatch from Satair global warehouses, suppliers, vendors, etc. - Effectively handling complex customer supply chain challenges, as well as customer escalations. - Organizing and conducting regular account meetings with customers, internal stakeholders, Satair Account Directors, Airbus Customer Support, etc.

- Represent Airbus while welcoming worlwide customers to Airbus’ Customer Definition Center - Ensuring first class customer service, as being the main point of contact between customer and various internal Airbus departments, including Technical Operations and Cabin Design Managers - Coordinating the communication and optimizing schedules, to ensure a smooth and pleasant visit for the customer, while they define and customize their aircraft cabins - Guaranteeing on-time availability of dedicated experts an

- Responsible for managing the whole order to cash process, as being the main contact for a worldwide portfolio of customers - Building and maintaining strong relationships with strategic clients and suppliers, while coordinating communication within internal departments - Stakeholder management to provide the highest-level service to clients, with closely working with Production and Supply departments, in alignment with Sales strategies. - Conducting and supporting continuous improvement projects for the

- Managing Nike employees’ international assignments and relocations by ensuring the best possible customer experience for the relocating expat - Creating timely assignment agreements, based on applicable expatriate policies - Efficient vendor management, specially at start of assignment and repatriation

- Managing and monitoring performance of international teams on conducting projects worldwide - Assisting the diverse teams with training, coaching and development - Ensuring completion of projects within timeframe and budget agreed with multinational clients - Proof-reading scripts, editing, and translating questionnaires and outcomes in different languages - Providing project updates, attend to client requests and deliver completed projects on time

- Providing accurate information and guidance regarding insurance policies - Addressing specific needs for each customer, claims and maintain customer satisfaction and loyalty

- Providing general service information accurately - Handling and following up enquiries and complaints, aiming to keep customer satisfaction levels high