Jana Chlapeckova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jana Chlapeckova
- Bis heute 15 Jahre und 9 Monate, seit Apr. 2010
Manager, HW/SW Direct & BPSO Operations for GIT and HW/SW Billing
IBM ISC
Customer fulfilment support for IBM's Direct customers and Business Partners in Greece, Israel and Turkey. Team responsibilities include contract and order validation, order entry, following deliveries and installations, billing and invoicing and disputes resolution support.
- 1 Jahr und 1 Monat, Apr. 2009 - Apr. 2010
Manager, HW/SW Direct ALPS and HW/SW Billing
IBM ISC
Customer fulfillment support for IBM's Direct customers in Austria and Switzerland. Team responsibilities include contract and order validation, order entry, following deliveries and installations, billing and invoicing and disputes resolution support.
- 1 Jahr und 6 Monate, Nov. 2007 - Apr. 2009
Manager, Global Fulfillment Support
IBM ISC
GFS mission is to support all products, services and terms & conditions announcements that come through structured process and management systems. Team covering post announcement part of the process focused on resolution of product and prices issues in the systems.
- 1 Jahr und 1 Monat, Nov. 2005 - Nov. 2006
CFAAS - Teamleader of Americas Sales Manual Support Team
IBM ISC
Customer Fulfillment Announcement and Assurance Services - Teamleader of the Sales Manual Team. Team responsible for announcement readiness of the products and prices in the fulfillment systems as well as post announcement support.
- 2 Jahre und 11 Monate, Jan. 2003 - Nov. 2005
CFAAS - Sales Manual Coordinator
IBM ISC
Transition of Sales Manual Coordination activities from Americas countries (2003 - US, 2004 - Canada, 2005 - Latin America) to center.
Ausbildung von Jana Chlapeckova
- 1998 - 2002
Social Work and Development
Economic University in Bratislava
Sprachen
Englisch
Fließend
Russisch
Gut
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