Janna Lamprou

• Reviewing reported content in adherence with policies and within specified time frames. • Maintaining high standards of quality and productivity at all times. • Working on escalations; investigating requests from law enforcement agencies; actioning accordingly. • Recognising and reporting trends and patterns in the market. • Conducting quality analysis and providing feedback. • Working on ADHOC projects as requested by Management.

Providing in-depth consultative advice in digital marketing for global, high-value customers. • Managing a diverse portfolio of direct clients and largest agency advertisers. • Management, optimization and troubleshooting of Google Ads campaign performance. • Reviewing Google Analytics to compose online advertising solutions for clients. • Filling quality evaluation reports upon request of Team Leaders. • Floor-walking, answering individual queries and providing technical and educational guidance.

Providing support on Google Ads, Analytics and Merchant centre. • Help customers achieve their marketing objectives through the best use of the tools. • Providing efficient troubleshooting and query resolution for Google products. • Continuous product and process training in a fast paced environment. • Working towards meeting deadlines and targets in an efficient manner. • Point of contact in my team for all billing related issues. Providing answers and guidance about billing related queries.