Javed Ghafoor

Vendor Management Change Management Problem Management 3rd & 4th Line Support (Cisco Webex) • Change Management Cisco • Site Version Update • Desktop App Version Update • License Management Cisco & Miro • Control Hub Analytics (Power BI) • Webex Training (Webinars & Meetings) • User Guides – How to Webex, Announcements etc. • Technical Documentation • Testing of VIdeo Conferece devices and Applications. • Device Management – Technical Documentation - User Guides • RMA (Cisco Devices Replacement) • Cis

EVOC Coordination:- ICA - Intergrated Collaborated Apps:- VIP Support:- Webex Administration: Webex console management, Cisco vendor management, Webex license management. Change Management: testing and deployment of Webex application ECB wide. Meeting Support: meeting & events coordination on both Webex & MS Teams. Webex trainings ECB wide, Cisco room devices installation, configuration, decomissioning, technical documentation and end user support. Remote/on-site support for ECB press conference, interpreta

• Supervised and assist the team for day to day job. • On board/off board new joiners. • Internal knowledge/wiki update, modify. • Assist with Manager’s day to day duties. • Taking meeting notes. • Support for external and internal VM users. • VM: Creation/Decommission/Access rights (VSphere). • Active Directory. • Citrix and VPN. • Tadnet. • Install, Move, Add, Change, and Dispose (IMACD). • Application installation (via SCCM or manually). • Patching network cable and network port activation/Switch. • Or

Provided on-site and remote IT support to enhance customer satisfaction. Developed knowledge base articles to improve first and second line support efficiency. Supported Windows platforms on Lenovo and HP devices to ensure operational stability. Managed user accounts via IGAM and Active Directory for secure access. Handled virtual machines and multi-factor authentication token assignments. Managed ticket queues and onboarded new starters to streamline IT services. Performed hardware maintenance and software