Jaya Barua
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jaya Barua
- Current 2 years and 1 month, since May 2024
IT Service Delivery – Quality Lead
Tata Consultancy Services Limited
Quality Management & Leadership: Led the implementation of a quality management framework for Service Desk operations for TCS’s (LSHCERU) Life Sciences, Healthcare, and Energy, Resources and Utilities business unit BASF (EU), auditing 200+ tickets and calls monthly across various software support categories. Maintained quality benchmarks above 90% while ensuring full compliance with internal quality standards.
- 1 year and 3 months, Feb 2023 - Apr 2024
Head Project Management
Tata Consultancy Services Limited
Business Development: Led strategic initiatives across a 200+ prospect portfolio, reporting directly to the TCS iON Country Head. Implemented lead tracking and allocation frameworks that optimized resource distribution across business development teams. Established strong partnerships with educational institutions and government bodies, resulting in increased business opportunities.
- 7 years and 7 months, Jul 2015 - Jan 2023
QA & Business Process Lead
Tata Consultancy Services Limited
Subject Matter Expertise & Quality Assurance: Served as primary SME and Quality Control specialist for the critical business process within CIBC's (Canadian Imperial Bank of Commerce) banking operations, conducting CDD (Customer Due Diligence) for high-value client portfolios, ensuring 99.3% compliance with AML and KYC norms. Established quality control processes across 15+ business streams, resulting in improved audit readiness standards.
Ausbildung von Jaya Barua
- Current 3 years, since Jun 2023
Operations Management
Indira Gandhi National Open University
- 3 years and 2 months, Jun 2012 - Jul 2015
Bachelor of Arts
Gokhale Memorial Girls' College, University of Calcutta
English Literature Honours
Sprachen
German
B1-B2 (Gute Kenntnisse)
English
C2 (Verhandlungssicher / Muttersprachlich)
Bengali
C2 (Verhandlungssicher / Muttersprachlich)
Hindi
C1 (Fließend)
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