Jehanne Morsly

- Build and maintain solid relationships with our 207 French studios (ensure they are happy with our service and resolve any issue effectively) - Educate our studios on how to accomplish their workflow efficiently using our service - Keep them up to date on marketing and product updates (in charge of the newsletter) - Develop the sales and onboarding strategy for Somuchmore to meet current and future revenue goals - In charge of the payout, including renegotiation

- Managed the Bookings (optimization of the processes in collaboration with IT team, align country teams, creation of daily KPIs) - Finding immediate solutions regarding a range of operational issues (studios display on our website, updates) - Improvement of the payment processes (creation of management tools, align the teams) - In charge of our Dior customers

- Managed the delivery issues for the French, Swiss, Belgium and Dutch customers: main contact with our lagers (supplies, stock levels) - In charge of the relationships with our transporter VIR transport: Logistics reports, requests, pick-ups - Daily collaboration with the international logistics team - Improvement of the processes regarding the delivery issues - Also dealt with payment issues (Paypal and Billpay conflicts) and B2B customers

- Production monitoring (color approval, validation of prototypes) - Dashboards updating - Developed and maintained profitable relationships with our Asian suppliers - Realized cut & sew studies for our new collections - In charge of the trainings

- Monitored the sales in 2 stores - Managed an 8 people team (trainings, setting up objectives, work plans, skills assessment) - Improvement of indicators of business performances - Realized Competition studies and customer surveys

• International trade environment: international economics and international trade funding, international logistics, advanced international marketing • Management tools: cost, accounting, strategic management, applied mathematics (Nash theory)