Jessica Mainusch

In conjunction with the service manager, technical manager and head of operations I manage and develop an efficient operational team, taking responsability to ensure it meets customer and client expectations and is fully compliant with FCA regulations and company policies. I ensure that my operational area activily supports the company's strategy.

In conjunction with the service manager, technical manager and head of operations I manage and develop an efficient operational team, taking responsability to ensure it meets customer and client expectations and is fully compliant with FCA regulations and company policies. I ensure that my operational area activily supports the company's strategy.

• Delivering effective and tailored solutions to customer enquiries • Showing confidence in dealing with different customer types • Taking responsibility to record all details accurately and efficiently • Adhering to internal policy and procedures to protect security and quality of output • Sharing knowledge via the appropriate channels on travel destinations, special interests, events and suppliers to enhance the customer experience

Customer Service, Sales Management (Strategy planing and implementation), Marketing planing and implementation, Trainee hire, care and training, Accounting, Reservation, Travel plan development, business leadership in absence of management.

English and German classes, Student support, Customer Service, special class education (Sales, Marketing, Accounting, Purchasing), Support of Supervisor, Report, Strategy planning Preparation Course: TOEIC, GOETHE Exam Conduct certification: TOEIC, GOETHE (in preparation)

Customer Service, Sales Management (Strategy planing and implementation), Marketing planing and implementation, Trainee hire, care and training, Accounting, Reservation, Travel plan development, business leadership in absence of management

Customer Service, Student Care, Language course seller, Customer Acquisition

Customer Service, Travel plan Development, Accounting, Product Presentation

Customer Service, Travel plan Development, Accounting, Product Presentation

Customer Acquisition, Sales strategies, Sales call, Customer Service, Customer characterization, Sales structure, Product presentation, Product knowledge, Sales transaction, Contract completion

English, Spanish, Geography, Accounting, Airlining, Catalouge design, Casting, Fair Work, Application Process, interview Process, International Communication, Sponsoring, PR, Rethoricm Office Managment, Leadership Training