Mag. Joachim Kolker

• Conducting mystery shopping operations for automotive, clothing, finance & electronic industries • Assessing customer shopping experience at POS • Assessing performance of sales advisor in terms of customer service • Assessing performance of sales advisor in terms of product knowledge • Reporting and debriefing

* Quality management at main supplier to analyse & remedy performance issues * Optimization of communication & working processes at suppliers * Expectation management & sample screening at suppliers * Product development in cooperation with suppliers to optimize sample hit-rate * Monitoring of collection flow & production process * Acquisition of a premium supplier for latest design-line "selected people" * Creative sourcing of fabrics & trimmings at Turkish suppliers * Trend realization

• Maintaining and developing close cooperation with existing as well as new suppliers to improve products and production flow in terms of price, quality, trend and speed • Regular follow up on supplier performance • Close cooperation with in-house pattern designers in order to improve the overall product quality, fit and finishing from sample stage to delivery • Competitor market research (onsite and online) based on price, quality, look & feel and trend with direct reporting to management

• Campaign management • Partner and client acquisition • Providing support and advice to municipal authorities • Monitoring and reporting on campaign progress directly to the director • Quality assurance • Process and campaign evaluation • Conducting conferences and training • Planning resources • Managing available budgets • Cost controlling • Buying equipment

Public Relations || Team management | Conducting an awareness campaign | Client acquisition | Fundraising for Terre des Femmes

Store Management for Jack & Jones || Managerial responsibility | Personnel responsibility | Process organization | Cash management | Inventory management | Merchandise management | Visual merchandising | Quality control | Sales advisory service

Marketing || Assisting T&D manager in course development | Support for MBO-website

Communication management || Support for CYI-website | Assisting PR campaign | Research | Correspondence in German and English

Marketing Manager || Realization of a market research - "Analysis about the adoption process of musical content in Bangkok"

Marketing || In-house event management assisting HR team

Giving English classes to groups of four to six students

Assisting producers in set and post production

Idea generation & innovation tools | Project management models & tools | Personal & situational leadership | Value chain cooperation | Cultural intelligence | CSR & Quality Control | Synergies & conflicts within retail | Customer service & hospitality | Presentation techniques

MERCHANDISE || SALES & PROCUREMENT || ADMINISTRATION & ORGANIZATION || HUMAN RESOURCES

International Marketing | Intercultural Studies | Media Law | Conflict & Negociation | Critical & Creative Thinking