
Jörg Peper
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jörg Peper
Develop creative consulting solutions for clients facing specific requirements, Experience answering RFI/ RFP, Preparing SoW, T&M estimations, project engineering for customer specific requirements, Opportunity scoping, preparation of calls for tenders and proposals, preparation of detailed system description
- 1 Jahr und 1 Monat, Dez. 2010 - Dez. 2011
PreSales Engineer
ASC telecom AG
Sales support for tenders and technical examination of tenders, Experience answering RFI/ RFP, Preparing SoW, T&M estimations, project engineering for customer specific requirements, Opportunity scoping, preparation of calls for tenders and proposals, preparation of detailed system description
- 9 Monate, März 2010 - Nov. 2010
Global Technical Support Engineer
Ciena Ltd.
Support and configuration of Optical Metro Ethernet Networks for customer in EMEA. Customer prime with focus on: - technical support - organizing and managing of customer meetings - preparation of management reports and performance statistics - control and compliance of contractual agreements - documentation of customer specific information - escalation management during technical outages
- 6 Jahre und 11 Monate, Mai 2003 - März 2010
Spezialist Data Network Support
Nortel GmbH
Support and Konfiguration of CarrierIP and Metro Ethernet Netzwerken for customers in EMEA. Customer prime with focus on: - technical support - organizing and managing of customer meetings - preparation of management reports and performance statistics - control and compliance of contractual agreements - documentation of customer specific information - escalation management during technical outages On-Call Rota with 24/7
- 2 Jahre und 11 Monate, Juni 2000 - Apr. 2003
Technical Support Engineer
Nortel GmbH
- technical support for Nortel Multiservice Switch Family (Passport) - main contact for customer issues related to software and hardware problems for Nortel Wireline Products.
- 1 Jahr und 10 Monate, Aug. 1998 - Mai 2000
Technical Support Engineer
Ericsson GmbH
Functions and implementation tests of telecommunication switches in Germany. Preparation of HW- and Network configurations parameter for switches and installation in field work. Cooperation by introducing a new GSM Software release.
Ausbildung von Jörg Peper
- 3 Jahre und 10 Monate, Sep. 1994 - Juni 1998
Elektrotechnik
Fachhochschule Frankfurt
Elektrische Nachrichtentechnik
Sprachen
Deutsch
Muttersprache
Englisch
Gut
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